Querri, inc. Privacy Policy

Last revised on: October 13th, 2023

Querri, Inc., and its affiliates (collectively, “Querri,” “we,” “our,” “us”) provides its Service (as defined below) to you through web sites under the control of Querri and linked to this Privacy Policy (“Privacy Policy”) (collectively, the “Site”). The “Services” includes the Site and our “AI Generated Services” which leverage the power of OpenAI’s GPT-3 and GPT-4 neural networks to provide AI-powered data transformation and analysis.

This Privacy Policy explains our privacy practices and the types of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, as defined by applicable privacy laws (“Personal Data”) that we may collect or receive from the Services.

By accessing and using the Services or otherwise providing information to Querri, you have consented to the terms of this Privacy Policy, and consent to our privacy practices described herein including our use and disclosure of your Personal Data. If you do not agree to the terms and conditions of this Privacy Policy, then please do not provide us with your information. Please note, however, that if you choose to limit the information that you provide to us while using the Services, you may not be able to use or participate in certain features of the Services.

1.     MODIFICATIONS AND REVISIONS

We may update this Privacy Policy from time to time to reflect changes to our privacy practices. We will notify you of any changes to this Privacy Policy by posting the revised or updated Privacy Policy and its “Last Modified” date on the Services. If the revision or modification is material, we will provide you notification via email or via the Site. Your continued use of the Services after the “Last Modified” date constitutes your acceptance of and agreement to the Privacy Policy and its revisions or updates. You should periodically read the Privacy Policy to learn of any revisions or updates.  

2.     COLLECTION OF PERSONAL INFORMATION

During your use of the Services, Querri collects Personal Data about you in various ways, including

• Directly from you when you provide it to us; and
• Automatically as you use the Services.

2.1.    Information Provided by You

We may collect the following types of Personal Data and other information directly from you. For example, when you use the Services to upload and analyze data, create an account or profile, or communicate with our team. We may collect the following types of Personal Data:

• Registration information, including name, email address, phone number, a password.
• Biometric information, including a photograph which you may upload to a profile.
• Information in Customer Records, including name, postal address, phone number, customer code;
  • You may be required to provide financial and bank information prior to purchasing the Services. Please note, we do not store financial and bank information; such information is securely processed and stored by Stripe, our payment processor. For more information on Stripe’s privacy practices, please visit: https://stripe.com/privacy.
• Data provided for analysis via the AI Generated Services, we may process the data you upload to fulfill your data analysis request; however, your data and prompts are not used for model training purposes.

• • YOU ACKNOWLEDGE AND AGREE THAT YOU WILL ONLY UPLOAD OR PROVIDE DATA TO US LAWFULLY AND WILL OBTAIN ALL NECESSARY CONSENTS TO ALLOW US TO PROCESS PROVIDED DATA. WE WILL PROCESS DATA IN ACCORDANCE WITH GENERALLY APPLICABLE LAWS BINDING UPON US, WHICH MAY NOT INCLUDE SPECIFIC REGULATORY REQUIREMENTS.

Special Category Data

Some of the information that we may collect as a result of providing the Services is particularly sensitive (e.g., biometric information and data contained within a data set provided for analysis). We only collect this information as provided by or consented by you.

Such sensitive information is only shared for the purpose of providing the Services or as consented for and will not be shared or used by us for any other purposes.

2.2.    Information Automatically Collected by the Services

Querri and third-party service providers may automatically collect information about you when you use the Site. Like many other websites or apps, Querri and its providers may collect and store information that is generated automatically as you navigate through the Site. This information is primarily needed to maintain the security and operation of the Site, and for our internal analytics so that we can improve the Site. This information includes:

• Internet and Electronic Activity Data, including cookies, details of your visits to the Site, including traffic data, generalized location data, logs, and other communication data and the resources that you access and use on the Site, device's unique device identifier, operating system, browser type, mobile network information, device's telephone number, browsing history, browser and device information, advertising identifiers, clickstreams, search history, usage details, IP address, pixel tags, browser version, operating system, other tracking technologies.
  • Cookies, are small data files that we transfer to your computer’s hard disk for record-keeping purposes. Cookies do not personally identify you; they merely identify the computer or device with which you access the Site. The Site use cookies to analyze trends, recognize you, tailor the Site to you, or to detect and prevent fraud. You can instruct your browser, by changing its options, to disable cookies or to prompt you before accepting a cookie from the Site. If you disable cookies, however, you may not be able to use all portions or functionality of the Site.
  • Third Party Cookies
    • Google Analytics, we use Google Analytics on the Site to help us analyze the traffic on the Site. For more information on Google Analytics’ processing of Personal Data, please see http://www.google.com/policies/privacy/partners/ You may opt out of the use of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    • Hubspot, we use Hubspot to assist with analytics of the Site. Hubspot will set cookies for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). For more information about how Hubspot collects and uses your data, visit https://legal.hubspot.com/privacy-policy.

3.     PURPOSE OF COLLECTION

Querri may process your Personal Data for the following lawful business and commercial purposes, in accordance with the practices described in this Privacy Policy, and based upon the legal justification set forth in the parenthetical:

• Provide the Services. We may use your Personal Data to provide the Services and any other services you may request from us. (CONSENT; CONTRACT; LEGITIMATE INTEREST)
• Monitor the Services. We collect your Personal Data for monitoring purposes to help us diagnose problems with our servers, administer and troubleshoot the Services, calculate usage levels, analyze industry standards, and analyze transactions, trends, and statistics regarding the use of the Services. (CONSENT; LEGITIMATE INTEREST)
• Communicate with You. We may use your Personal Data to send you marketing information about the Services, special promotions, and other items that may be of interest to you. We may also contact you on behalf of our third-party business partners about a particular offering of theirs that may be of interest to you. (CONSENT; LEGITIMATE INTEREST)
• Improve the Services. We may use your Personal Data to make the Services more stable and user-friendly, to analyze service issues, improve the design and content of the Services, personalize your experience, analyze how the Services is used, offer new services, and to develop new marketing programs relating to the Services. (CONSENT, LEGITIMATE INTEREST)
• Customer Service. We may use your Personal Data when contacting you regarding customer service, the Services, or in response when you provide feedback. We may also use your information to send administrative emails regarding the Services or to inform you of any changes to this Privacy Policy, our Terms, or our third-party partner’s Terms. (CONSENT; LEGITIMATE INTEREST)
• Support Business Operations. We may use your Personal Data to support our internal and business operations, including marketing, security, and advertising. (CONSENT; LEGITIMATE INTEREST)
• Enforce Agreements. We may use your Personal Data to enforce separate agreements between you and us, enforce this Privacy Policy, our Terms, or our third-party partner’s Terms, or in connection with a transaction with a similar effect. (CONSENT; CONTRACT)
• Fulfill Other Purposes. We may use your Personal Data to fulfill: (a) any other purpose for which you provide it; (b) any legal or regulatory requirements and any of our internal policies; (c) other purposes disclosed at the time of collection; (d) any other purpose with your consent; and (e) any other purposes set forth in this Privacy Policy. (CONSENT; LEGITIMATE INTEREST)

3 a.  Legal Basis for Processing

If our processing of your Personal Data is based solely on your consent, subject to legal exceptions, you have the right to withdraw your consent at any time.

4.     DISCLOSURE OF PERSONAL INFORMATION

Except as otherwise described in this Privacy Policy, we do not sell, share, rent, or otherwise disclose your Personal Data that we collect from the Services to any third parties for monetary or other valuable consideration, unless stated below or with your consent:  

• Subsidiaries and Affiliates. We may disclose Personal Data about you to our subsidiaries and affiliates.

• Service Providers & Contractors. To help us provide superior service, your Personal Data may be shared with our service providers, contractors, and other third parties we use to support our business and who will safeguard it in accordance with this Privacy Policy. Such third parties may help us with security, providing customer service, maintaining and analyzing data, and sending customer communications on our behalf.

• Marketing Partners. We may share your Personal Data with entities that perform marketing or data aggregation services on our behalf, or with which Querri or an affiliate has joint marketing arrangements

• Analytics Partners. We may use analytics-based technologies to assist with internal analysis and improvement of the Services.

• Employer and Business Partners. You may choose to share your profile information, provided data set, and data analysis within your company account.

• Authorized Representatives. If another individual is managing your account with us or your email account which the Services connect to on your behalf (for example, a manager managing the account of a employee), as authorized by you or as a personal representative under applicable law, that person can view all Personal Data about you on the Services.

• In the Event of Merger, Sale, Divestitures, or Change of Control. Querri reserves the right to transfer Personal Data to a buyer or other successor in interest that acquires rights to that information as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Querri or substantially all of its assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about you is among the assets transferred.

• With Your Consent. We may share your information for other purposes pursuant to your consent or at your direction.

• Other Disclosures. We may disclose your Personal Data if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) conform to legal requirements and comply with any court order, law, or legal process, including responding to any government, law enforcement, or regulatory request; (ii) enforce the Terms, other agreements, including between you and us, and any other documents included or referenced therein (all of which are incorporated into and made a part of this Privacy Policy by reference); (iii) fulfill the purpose for which you provide it; (iv) detect, prevent, or otherwise address fraud or security issues; or (v) protect against harm to our, your, or third parties’ rights, property, or safety.

We may share and disclose de-identified and/or aggregate analytics with third-party partners for the purposes described in this Privacy Policy or where it is collected, or any other legal purpose, including, when and where applicable, sharing and disclosing non-personally identifiable information combined with Personal Data. 

5.     CHOICES

We strive to provide you with choices regarding how we use the Personal Data you provide to us. Please understand that if you choose not to disclose information to us, it may affect your ability to use some features of the Services. We have created mechanisms to provide you with the following control over your information:

5.1.    Marketing

From time to time if you have supplied your email address, we may send you marketing or informational emails. If you prefer not to receive any or all of our marketing and promotional communications, you may opt-out of these communications by following the opt-out prompts on these communications. You also may ask us not to send you other marketing or informational communications by contacting us as specified in the Contact Information section below, and we will honor your request. Please note that even after you are removed from our marketing lists, we may still send you non-promotional communications, such as responding to your support requests.

5.2.    Do Not Track

Some browsers have a “Do Not Track” (“DNT”) feature that lets you tell websites and online services that you do not want to have your online activities tracked. Such browser features and industry standards are not uniform. As such, Querri does not monitor or respond to DNT browser requests. If a standard is adopted that we must follow in the future, then we will inform you about that practice in a revised version of this Privacy Policy.

6.     THIRD-PARTY LINKS AND WEBSITE

The Services may contain links to third-party services, websites, mobile applications, and/or contain advertisements from third parties that are not affiliates with us and which may link to other websites, services, or applications. While we endeavor to work with third parties that share our respect for user privacy, we are not responsible for the privacy policies or privacy practices of such third parties. Any information collected by third parties are not covered by this Privacy Policy. You are responsible for knowing when you are leaving the Services to visit a third-party website, service, or application and for reading and understanding the terms of use and privacy policy statements for each such third party. This Privacy Policy only governs information collected through the Services.

7.     CHILDREN

The Services are not intended for children, and we encourage parents and guardians to be aware of and monitor the websites visited by their children. Querri does not knowingly collect any Personal Data from children under 16 years of age. If Querri learns that a child under the age of 16 has submitted Personal Data to the Services without guardian or parental consent, we will take all reasonable measures to remove or delete such information as soon as practicable and not use such information for any purpose, except where necessary to protect the safety of the child or others or as required or allowed by law. If you believe a child under age 16 has provided us with Personal Data, please contact us as specified in the Contact Information section below.

8.     RETENTION PERIOD

Querri may retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, including for as long as you have unless a longer retention period is required or permitted by applicable law. We are under no obligation to store such Personal Data indefinitely and, to the extent permitted by law, disclaim any liability arising out of, or related to, the destruction of such Personal Data. Upon cancellation and deletion of your account with us, we will delete all data provided for analysis under your account. If you maintain an active account with us, unless requested to be deleted earlier, we will maintain all provided data sets for seven (7) years past the data the data set was last active.

9.     CONFIDENTIALITY AND SECURITY

We take the security of your Personal Data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or destruction. While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard Personal Data will never be defeated or fail, or that those measures will always be sufficient or effective.

We utilize infrastructure-as-a-service cloud providers (each, a ”Cloud Infrastructure Provider”) and provide Services using storage hosted by the applicable Cloud Infrastructure Provider.   Subject to change from time-to-time, our current Cloud Infrastructure Provider is Amazon Web Services.

10.   EEA AND UK PRIVACY RIGHTS

Individuals (“Data Subjects”) in the European Economic Area (EEA) and the United Kingdom (UK) have certain privacy rights under EU and UK law, including the General Data Protection Regulations (the “GDPR”) and UK Data Protection Act 2018. In the event, we collect Personal Data (as defined in the GDPR) that is subject to the GDPR, this section shall apply. Terms in this section are to be understood in a manner consistent with the GDPR including the definitions of such terms in the GDPR. Such terms may have a different definition or meaning in other portions of this Privacy Policy because the GDPR may not apply to those sections.

10.1. Data Controller

The Data Controller is Querri.

10.2. Processing Purposes and Legal Bases

Querri processes your Personal Data for the lawful purposes, and under the legal bases set forth in the Collection of Personal Data section above.

10.3. Onward Transfer

Querri will not disclose Personal Data to a third party except as stated below:

We may disclose Personal Data to subcontractors and third-party agents. Before disclosing Personal Data to a subcontractor or third-party agent, we will obtain assurances by contractual agreement from the recipient that it will: (i) transfer such data only for limited and specified purposes; (ii) ascertain that the subcontractor or third-party agent is obligated to provide at least the same level of privacy protection as is required by the GDPR; (iii) take reasonable and appropriate steps to ensure that subcontractors and third-party agents effectively process the Personal Data transferred in a manner consistent with the organization’s obligations under the GDPR; (iv) require subcontractors and third-party agents to notify the organization if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by the GDPR; (v) upon notice, including under (iv), take reasonable and appropriate steps to stop and remediate unauthorized processing; and (vi) provide a summary or a representative copy of the relevant privacy provisions of its contract with subcontractors and third-party agents to the Supervisory Authorities upon request.

We also may be required to disclose, and may disclose, Personal Data in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements, or in the event of a merger or acquisition.

10.4. Rights under the GDPR

Data Subjects have the following privacy rights under the GDPR:

• Right of Access. You have the right to obtain confirmation from us as to whether or not we process Personal Data from you, and you also have the right to at any time obtain access to your Personal Data stored by us.
• Right to Rectification. If we process your Personal Data, we use reasonable measures to ensure that your Personal Data is accurate and up-to-date for the purposes for which your Personal Data was collected. If your Personal Data is inaccurate or incomplete, you have the right to require us to correct it.
• Right to Erasure. You may have the right to require us to delete your Personal Data.
• Right to Restrict Processing. You may have the right to request the restriction or suppression of Personal Data.
• Right to Withdraw Consent. If you have given your consent to the processing of your Personal Data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on the consent before the withdrawal.
• Right to Data Portability. You may have the right to receive the Personal Data concerning you and which you have provided to us, in a structured, commonly used and machine-readable format or to transmit this data to another controller.
• Right to Object. You may have the right to object to the processing of your Personal Data as further specified in this Privacy Policy and you may have the right to object to decisions being made with your Personal Data based solely on automated decision making or profiling.
• Right to Lodge a Complaint with Supervisory Authority. You have the right to lodge a complaint with a data protection supervisory authority located in the European Union or UK. Further information about how to contact your local data protection authority is available at the website of the European Commission.

If you would like to exercise your EEA and UK privacy rights, please contact us as specified in the Contact Information section with a reference to “EEA and UK.”

10.5. Security

See Confidentiality and Security section above for more information about our security practices.

10.6. Retention of Personal Data

For more information, please refer to the Retention Period section above.

10.7. Transfers to the United States

The Services are hosted in the United States and Europe. If you are visiting the Services from outside the United States, your Personal Data may be transferred to, stored, and processed in the United States based on your consent or in accordance with this Privacy Policy, applicable U.S. laws, and an appropriate transfer mechanism under GDPR. By using the Services, you consent to the transfer of your information to our facilities and the practices described in this Privacy Policy.

11.   CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us via:

Email: legal@querri.com

Address:

Querri Inc.
Attention: Legal Department
11 Ewall Street
Suite 269
Mount Pleasant, SC 29464