Churnkey + Querri
Querri reads each Churnkey cancel session, with the offers presented and accepted, survey choice, written feedback and outcome, so retention questions can draw on billing and product data too.
Querri only reads from Churnkey and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Survey answers sit inside individual sessions, so a trend by reason takes exports and pivot tables. Querri groups sessions by survey choice and month and flags a reason that jumps.
Nightly insights & monitorsChurnkey records who accepted a discount or pause; what they paid next lives in billing. Querri joins sessions to your billing data by customer so the value of each offer is on one dashboard.
DashboardsFree-text feedback is hard to scan once there are hundreds of sessions. Querri reads it alongside survey choice and outcome and answers questions like 'what do people who cancel anyway mention most?'
AI ChatWhat comes over
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Querri reads from Churnkey and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Say "connect Churnkey" or pick it from the connector catalog.
Churnkey needs an API key and your App ID. Enter both in the secure form, which the Connector Agent never sees.
Pick the data you want and how often it refreshes, then approve the first load.
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Connect with a Churnkey API key and your App ID. Once you ask the Connector Agent for Churnkey, both go into the secure form, where they are encrypted and kept out of the agent's sight.
Cancel flow sessions with customer, billing provider, mode, survey choice, feedback, offers presented and accepted, save type, cancel or abort outcome and sentiment scores, plus a total session count.
On the cadence you pick, daily, weekly or monthly, with manual syncs in between when you need them. Each sync replaces the session data with a complete fresh copy from Churnkey.
Yes. Querri also connects to Stripe, and both land in one Library, so cancel sessions can be read next to subscriptions and invoices for the same customer.
No. Querri only reads from Churnkey. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
Keep exploring
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Connect Churnkey, add the rest of your systems, and get answers your whole team can check.