Gainsight PX + Querri
Querri reads the accounts, users, features, segments and knowledge center articles in Gainsight PX, so you can ask about engagement by account and set it beside pipeline and renewals from your other systems.
Querri only reads from Gainsight PX and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Gainsight PX keeps last-seen dates on each user, but tying that to contract value means exporting and matching by hand. Querri joins PX users to their accounts and to Salesforce through the Salesforce IDs PX stores, so the answer comes back with the renewal attached.
SalesforceVisit counts live on individual user records, so an account-level view takes a pivot every time. Make it a Querri KPI by account and plan, and the same definition is used in every chat and report.
KPIsNobody checks every account's last-seen date each morning. Querri's nightly insights scan the synced PX accounts and flag the ones that have gone quiet, so CSMs hear about it before the renewal call.
Nightly insights & monitorsWhat comes over
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Querri reads from Gainsight PX and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Say "connect Gainsight PX" or pick it from the connector catalog.
Paste a Gainsight PX API key into the secure form. That one key is all the connection needs.
Pick the data you want and how often it refreshes, then approve the first load.
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Ask the Connector Agent to connect Gainsight PX and paste your PX API key into the secure form it opens. The agent never sees the key. Then pick which data to bring in and how often it refreshes.
Accounts, users, product features, segments, knowledge center articles and bot entries, plus the account and user attribute definitions. User records carry fields such as last seen date, number of visits, role and sign-up date; accounts carry plan, industry and user counts.
Each sync reloads the full set of PX data you chose, on a daily, weekly or monthly schedule, or when you run it by hand. Questions are answered from that copy, so numbers reflect the most recent sync.
No. The connector reads account and user records, feature definitions, segments and articles, not the raw stream of tracked events. Engagement questions use the summary fields on each user, such as last seen date and visit count.
No. Querri only reads from Gainsight PX. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
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Connect Gainsight PX, add the rest of your systems, and get answers your whole team can check.