Which tags bring the lowest ratings?
Each exported conversation carries its tags and its rating score, so linking the two is one question rather than a pivot table. Querri ranks topics by average rating and volume.
AI Chat
Dixa + Querri
Dixa support reporting by queue, agent and channel
Querri reads the Dixa conversation export: each conversation's channel, queue, assignee, tags, ratings, custom fields and timings. Ask where handling time goes and which topics bring low ratings.
Querri only reads from Dixa and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Questions teams ask about their Dixa data
How long do conversations wait in each queue?
Queued, assigned and closed timestamps come over for every conversation. Querri turns them into wait and handling time by queue and keeps them on a dashboard.
DashboardsAre agents tagging the same issue the same way?
Exported conversations show every tag variant agents have used for one problem, and those variants split topic counts. Record once in Querri which tags mean the same thing, and later answers count them together.
Facts & rulesWhat comes over
What Querri reads from Dixa
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
- Conversations
- Queues
- Agents
- Tags
- Ratings
- Custom fields
- Wrap-up notes
Refreshed on your schedule
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Read only
Querri reads from Dixa and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Who sees what
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Connect Dixa to Querri
- 1
Ask the Connector Agent
Say "connect Dixa" or pick it from the connector catalog.
- 2
Sign in or add your credentials
Create a Dixa API token, paste it into the secure form and pick a start date; Querri reads conversations updated from that date on. The token never reaches the Connector Agent.
- 3
Choose what to bring in
Pick the data you want and how often it refreshes, then approve the first load.
- 4
Ask your first question
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Dixa and Querri: common questions
How do I connect Dixa to Querri?
Ask the Connector Agent to connect Dixa, paste your Dixa API token into the secure form, and set a start date. The token is stored encrypted and never reaches the agent.
What Dixa data syncs?
Conversations from Dixa's conversation export: channel, direction, status, requester, assignee, queue, tags, ratings, wrap-up notes, custom fields, and queued, assigned and closed times with total and handling duration. Messages are not part of the export.
How often is Dixa data refreshed?
Each sync reloads Dixa conversations in full from your start date, on a daily, weekly or monthly schedule, or on demand. Answers come from the copy taken at the last sync.
Can I compare Dixa ratings with customer revenue?
Yes. Conversations include the requester's email, so Querri can match them to accounts in your CRM or billing system and show whether high-value customers get faster, better-rated service.
Does Querri change anything in Dixa?
No. Querri only reads from Dixa. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Is my Dixa data secure in Querri?
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
Keep exploring
Other Customer Support connectors
Ask your Dixa data a question today
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