What share of tickets missed their due date?
Tickets carry due dates and escalation flags, but tracking the miss rate month over month means rebuilding a report each time. Querri turns it into a KPI that recalculates with every sync.
KPIs
Freshservice + Querri
Freshservice IT service reporting without the exports
Querri reads Freshservice tickets and the items requested on them, problems, changes and releases, along with assets, software, vendors, purchase orders and satisfaction survey responses. Ask about the whole service desk in one place.
Querri only reads from Freshservice and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Questions teams ask about their Freshservice data
Which assets keep showing up in change requests?
Changes list the assets they touch, and seeing the repeat offenders means unpacking that list by hand. Querri reads changes and assets together and ranks assets by how often they change.
AI ChatHow did satisfaction scores move after last month's release?
Survey responses, tickets and releases sit in different parts of Freshservice. Querri puts the overall rating by week next to release dates and sends the summary to IT leads on a schedule.
Reports & automationWhat comes over
What Querri reads from Freshservice
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
- Tickets
- Requested items
- Problems
- Changes
- Releases
- Satisfaction survey responses
- Requesters
- Agents
- Assets
- Software
- Vendors
- Purchase orders
- Locations
- Products
Refreshed on your schedule
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Read only
Querri reads from Freshservice and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Who sees what
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Connect Freshservice to Querri
- 1
Ask the Connector Agent
Say "connect Freshservice" or pick it from the connector catalog.
- 2
Sign in or add your credentials
Two values open the door: a Freshservice API key and your Freshservice domain, entered in the secure form. The start date you pick limits how old the dated records can be.
- 3
Choose what to bring in
Pick the data you want and how often it refreshes, then approve the first load.
- 4
Ask your first question
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Freshservice and Querri: common questions
How do I connect Freshservice to Querri?
Ask the Connector Agent to connect Freshservice, then enter an API key, your Freshservice domain and a start date in the secure form. The start date limits how far back tickets and other dated records go.
What Freshservice data does Querri sync?
Tickets and their requested items, problems, changes and releases, plus satisfaction survey responses, requesters, agents, locations, products, vendors, assets, software and purchase orders. Tickets keep their department, group, priority, due dates and escalation flags.
How often does Freshservice data refresh?
On a schedule you set: daily, weekly or monthly, plus manual runs. Every sync reloads the full set from your start date, so the copy Querri answers from matches Freshservice as of that run.
Can each department see only its own tickets?
Yes. Tickets come over with their department, and Querri's row-level access can limit each team to its own rows in chat, dashboards and reports, while IT leadership sees everything.
Does Querri change anything in Freshservice?
No. Querri only reads from Freshservice. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Is my Freshservice data secure in Querri?
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
Keep exploring
Other Customer Support connectors
Ask your Freshservice data a question today
Connect Freshservice, add the rest of your systems, and get answers your whole team can check.