Which agents closed the most conversations each week?
Weekly agent comparisons usually mean rebuilding the same view week after week. Querri counts conversations by assigned agent and status and keeps the weekly trend on a dashboard.
Dashboards
Freshchat + Querri
Freshchat chat analytics, answered in plain language
Querri reads Freshchat conversations with their messages and properties, the users who started them, and the agents, groups and channels behind each one, so chat volume and workload are easy to question.
Querri only reads from Freshchat and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Questions teams ask about their Freshchat data
Do customers who chat a lot renew less often?
Freshchat knows who started a conversation, but renewals sit in your CRM, so the two never meet there. Querri matches Freshchat users to CRM records by email and answers it in one chat.
AI ChatDid one channel suddenly get busier?
A spike on a single channel tends to show up only once the queue is already long. Every night, a Querri monitor checks conversation counts by channel against their own history and flags the ones that moved.
Nightly insights & monitorsWhat comes over
What Querri reads from Freshchat
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
- Conversations
- Messages
- Conversation fields
- Users
- Agents
- Groups
- Channels
- Roles
Refreshed on your schedule
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Read only
Querri reads from Freshchat and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Who sees what
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Connect Freshchat to Querri
- 1
Ask the Connector Agent
Say "connect Freshchat" or pick it from the connector catalog.
- 2
Sign in or add your credentials
Freshchat connects with an API key plus your account name, both typed into the secure form. A start date sets how far back users and messages are read.
- 3
Choose what to bring in
Pick the data you want and how often it refreshes, then approve the first load.
- 4
Ask your first question
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Freshchat and Querri: common questions
How do I connect Freshchat to Querri?
Ask the Connector Agent to connect Freshchat, then enter an API key, your Freshchat account name and a start date in the secure form. The start date sets how far back Querri reads users and messages.
What Freshchat data does Querri sync?
Conversations with their messages and properties, the users who started them, agents, groups, channels, roles and your account details. Each conversation carries its user, assigned agent and channel, so these join without extra work.
How often does Freshchat data refresh?
Daily, weekly or monthly, on the schedule you choose, or by hand whenever you like. Each sync reloads everything from your start date, and questions run on Querri's latest copy.
Can I combine Freshchat with HubSpot?
Yes. Connect HubSpot as well and Querri can match Freshchat users to HubSpot contacts by email address, so you can ask how chat activity lines up with lifecycle stage or deals.
Does Querri change anything in Freshchat?
No. Querri only reads from Freshchat. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Is my Freshchat data secure in Querri?
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
Keep exploring
Other Customer Support connectors
Ask your Freshchat data a question today
Connect Freshchat, add the rest of your systems, and get answers your whole team can check.