What is our satisfaction score by channel?
Survey scores and tickets come from separate parts of Gorgias, and slicing scores by channel takes manual matching. Querri joins each survey to its ticket and keeps the score as a KPI.
KPIs
Gorgias + Querri
Gorgias helpdesk reporting that reaches your sales data
Querri reads Gorgias tickets with their messages, tags and channels, customers, satisfaction surveys, macros, teams and users, so support questions can sit right next to orders and revenue.
Querri only reads from Gorgias and never changes your records. SOC 2 Type II, HIPAA and ISO 27001:2022 certified, and your data is never used to train a model.
What you can answer
Questions teams ask about their Gorgias data
Which macros do agents use most?
Gorgias lists macros one by one, which makes it hard to see which ones carry the team and which sit unused. Querri reads each macro's usage, name and intent, and answers in plain language.
AI ChatDid tickets about shipping jump overnight?
A wave of tickets with one tag can build for a day before anyone notices. Every night, a Querri monitor checks ticket counts by tag against their own history and flags the ones that changed sharply.
Nightly insights & monitorsWhat comes over
What Querri reads from Gorgias
Querri copies this data into your Library on a schedule, next to every other system you connect, so one question can draw on all of it.
- Tickets
- Messages
- Customers
- Satisfaction surveys
- Tags
- Macros
- Rules
- Views
- Teams
- Users
- Events
Refreshed on your schedule
Each sync reloads the data you picked, daily, weekly or monthly, or whenever you run it by hand.
Read only
Querri reads from Gorgias and never creates, edits or deletes anything there. Every answer runs on Querri's own copy.
Who sees what
Querri's own sharing and row-level access decide who sees which rows, in chat, dashboards, Claude, ChatGPT and the API.
How to connect
Connect Gorgias to Querri
- 1
Ask the Connector Agent
Say "connect Gorgias" or pick it from the connector catalog.
- 2
Sign in or add your credentials
Gorgias signs in with your username, password and domain, the prefix of your Gorgias web address, all kept in the secure form. Add a start date to set the oldest tickets to read.
- 3
Choose what to bring in
Pick the data you want and how often it refreshes, then approve the first load.
- 4
Ask your first question
The data lands in your Library, ready for chat, dashboards and scheduled reports.
FAQ
Gorgias and Querri: common questions
How do I connect Gorgias to Querri?
Ask the Connector Agent to connect Gorgias, then enter your Gorgias username, password, domain and a start date in the secure form. The domain is the prefix in your Gorgias address.
What Gorgias data does Querri sync?
Tickets and their messages, customers, satisfaction surveys, tags, macros, rules, views, custom fields, events, integrations, teams, users and account details. Tickets keep their channel, status, assignee, tags and open and close times.
How often does Gorgias data refresh?
Daily, weekly or monthly, or whenever you run it by hand. Each sync reloads the data from your start date, and every answer comes from Querri's most recent copy.
Can I see Gorgias tickets next to Square sales?
Yes. Connect Square too and Querri can match Gorgias customers to Square customers by email, so you can ask which buyers contact support most or how tickets track against sales.
Does Querri change anything in Gorgias?
No. Querri only reads from Gorgias. It never creates, edits or deletes records there, and every answer runs on Querri's own copy of the data.
Is my Gorgias data secure in Querri?
Yes. Querri is SOC 2 Type II, HIPAA and ISO 27001:2022 certified, credentials are stored encrypted, and your data is never used to train a model.
Keep exploring
Other Customer Support connectors
Ask your Gorgias data a question today
Connect Gorgias, add the rest of your systems, and get answers your whole team can check.